Reference

exsototo Legal: clear access rules

exsototo Legal sets out how your account, wallet records and access are handled in Indonesia.

Account accessData handlingLocal-law wordingPolicy contact
exsototo exsototo Legal: clear access rules
POLICY HELP

Three routes for Legal questions

A clear contact route helps when a clause affects your account or wallet record. From the signed-in account area, choose support and state the policy section, account email or phone number, and transaction reference involved. We can then explain the next step without asking you to post a password or wallet PIN.

Team online

Account support

Use the signed-in support route for questions about Legal wording, phone verification, account access or a policy-based account review. Include the relevant section so our team can answer the specific point.

Payment record check

For DANA, OVO, GoPay or QRIS receipts, send the transaction reference and date through support. We use those details to locate the record without requesting your wallet password or full card credentials.

Policy change request

If a Legal clause or stored account detail needs correction, contact us from the email or phone attached to your account. We will explain the verification step before processing the request.

DATA PRACTICES

How we handle your policy data

Legal protection depends on practical handling, not just a page of wording. We restrict account actions behind your login and use the phone verification step to connect requests with the right account.

Account details

We use the account details you submit to create access, complete phone verification and respond to Legal requests. Keep your phone and email current so an account change can be checked against the correct contact.

Wallet references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us reconcile a payment record. We do not need your wallet PIN or login password to investigate a receipt.

Cookies

Cookies may keep your policy page session, language choice or account state consistent between screens. You can clear browser cookies, though doing so may require another login and phone check.

Account protection

Do not share your password, phone verification code or wallet credentials with support or anyone else. If a sign-in looks unfamiliar, contact us through the account support path before changing payment details.

Record retention

We retain account, support and transaction references for the period needed to operate the service, resolve disputes and meet applicable legal duties. A request can ask what record category is being held.

Correction requests

To request a change, write from your attached email or use the verified account route, name the field and explain the correction. We may ask for a phone check before updating identity-linked details.

Answers before opening an account

These Legal answers focus on the decisions you may need to make before account creation or a wallet transaction. If your situation is not covered, use the support path with the policy section and payment reference available.

The exsototo Legal page covers account access, phone verification, data use, cookies, wallet records, retention, policy changes and circumstances that may affect continued access.

Yes. Account eligibility and access depends on local law. Check the published wording for your location before opening an account or sending a payment through DANA, OVO, GoPay or QRIS.

Legal terms allow us to use a payment reference to match a DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt with the correct account and resolve a status question.

Yes. Contact us from your attached email or verified account route, identify the field that is wrong, and complete any phone check needed to protect the account before a change is made.

The Legal policy explains that cookies can preserve a session, language choice or account state. Clearing them may sign you out, so you may need to complete login and phone verification again.

We keep account, support and transaction references for the operational, dispute-resolution or legal period that applies. You can ask support which record category relates to your request and why it is retained.

Open the support route from your account area and name the clause or section. For a wallet issue, add the payment date and reference, but never send a password, PIN or verification code.